客户服务工程师

　　Task:

　　1、Handles customer request and communicate with Frane;

　　2、Handles customer complains towards the customer as well with hq in France;

　　3、Collects and fulfills after-sales service report;

　　​4、Have knowledge of characteristic and function of product, training in FR is mandatory;

　　5、Able to travel frequently;

　　6、Do the investigation, treatment and follow-up of customer complaints regarding quality and performance of products;

　　7、support service workshop to accomplish service task including technical support;

　　8、collecting and perfect service database and installation database;

　　9、Important feedback to hq.

　　Requirement:

　　1、Five or more years of working experience in mechanical industry, familiar with gearbox is appreciated;

　　2、Fluent English speaking, reading and writing;

　　3、Basic knowledge of Root cause analysis;

　　4、availability and customer focused;

　　5、Good team work leader.